Customer Service

Customer Service and Training

Total customer satisfaction is our top priority. Highly responsive product support is provided by BAUER before, during and after products are designed, manufactured and shipped to customers. This support continues throughout our Warranty period and beyond, through the entire useful life of our products.

For Product Support Requests

We sincerely value the feedback of our customers and would greatly appreciate your comments. Please complete our online Customer Satisfaction Survey.


  • Replacement Parts  Products manufactured by BAUER are supported with guaranteed replacement parts for the entire useful life of the equipment. Recommended spare parts listings are offered to customers upon request.
  • Product/Technical Support  By telephone/fax/e-mail or on-site.
  • Training Services  A variety of training schools are available at your site or in our facility. Customized training also available upon request.
  • Documentation Requests  Replacement Operation & Maintenance Manuals available on CD or paperback.
  • Product Bulletins - Latest information on product upgrades or changes.
  • Equipment Evaluation, Repair, Modifications and Upgrades  We will modify existing BAUER products to add new capability or functionality. BAUER will also upgrade existing equipment to incorporate modern design concepts. Equipment may be modified, upgraded or completely refurbished either on-site or in our facility, depending on the scope of work to be performed. Contact BAUER Product Support Department for additional information or for a detailed quote.
  • Equipment Maintenance  Scheduled preventative maintenance services for BAUER equipment. BAUER now offers Preventative Maintenance contracts! For a checklist of procedures performed on our Preventative Maintenance Contract, click here. For additional information contact BAUER Product Support Department.